At Lions Equipment (UK) Ltd, our mission is to keep your garage equipment running smoothly and safely. However, when dealing with lifts from unsupported or obsolete manufacturers, sourcing replacement parts presents unique challenges.
Many manufacturers no longer provide parts for their older models, and identifying suitable replacements can be a time-intensive process with no guarantee of success. Imagine trying to repair a rare, discontinued car without its service manual—locating the right part becomes a daunting task, and even when identified, sourcing it might prove impossible.
Unsupported lifts are much the same. Without clear documentation and a reliable parts supply chain, repairs can become costly and time-consuming. While we are committed to supporting your business, these circumstances mean we cannot always dedicate the resources required to locate parts for unsupported lifts, particularly when availability is uncertain.
To ensure we can still assist you effectively, we have implemented the following process:
Alternatively, if we have the parts manual and can confirm a supplier or manufacturer is available to provide the part, we are happy to order it on your behalf. However, please note that if the part turns out to be incompatible with your lift—for example, due to unrecorded design changes made during the lift’s manufacturing run—any associated costs will remain billable to you.
QUICK LINK TO PARTS MANUAL UPLOAD FORM >>
While we cannot undertake the sourcing process for unsupported lifts without the necessary documentation, we remain dedicated to:
Unsupported lifts often require hours of research to track down parts that may not even be available. This process is further complicated when manufacturers have made unrecorded design changes to the lift during production, meaning the parts manual may not reflect the exact specifications of your equipment.
Additionally, the time and effort required to source these parts are billable, which can significantly increase the cost of repairs. In some cases, this may make repairing the lift a less practical option compared to exploring other solutions.
By working together and leveraging your lift's parts manual, we can streamline the process and ensure that repairs proceed efficiently without unnecessary delays.
We deeply regret any inconvenience this may cause, but this approach allows us to deliver timely and effective service to all our clients.
If sourcing parts for your lift is becoming a recurring issue, it may be time to consider upgrading to a brand that is fully supported. Lions Equipment (UK) Ltd. supplies and services a range of reliable, high-quality lifts from leading manufacturers, including Ravaglioli. These lifts come with the assurance of:
Switching to a supported lift can reduce downtime, streamline maintenance, and provide peace of mind that help is always available when you need it.
If you’d like to discuss supported lift options, need assistance identifying parts for your lift, or have any questions about our repair process, please contact us at 01280 822 089 or service@lionsequipmentuk.com.
We appreciate your understanding and look forward to continuing to support your business effectively.
